Frequently Asked Questions

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions, then do write to us at or click here. You may call us on 03111-476237 between 10 am to 10 pm on all days including Sunday to get our immediate help.

What are Grocers services Grocers is an online e-commerce platform to deliver groceries to your doorstep with the help of personalized shoppers. Grocers facilitates to place grocery orders through the Website/ calls/ Messaging.
It’s so easy! Using Grocers online portal, add your favorite items to the cart, choose a delivery location, and place your order. We also take orders on calls/ whatapp. What are you waiting for? Start shopping now!
We can help you with this! You can chat/ email via our website or you can call/ whatsapp , and let us know what you like to add or amend. We will then update the cart and gets the items for you.
It’s too simple! Click on 'add to cart" of the item that you wish to buy. click on +/- sign to toggle quantities (you can also click the item to see a more detailed item description). complete your shopping by click on 'Cart' and proceed to 'Checkout'
No! There is no minimum order amount. However, we cheer you to shop more to save more!
It's super simple! The price you see on the Grocers is the price you pay. We purchase quality products from the approved distributors only. The products are freshly picked from the warehouse!
Sure, you can! You can order via going to our website via your laptops, desktop or android and iphone mobiles.
Grocers offers free delivery for orders over PKR 2000, however if you place an order that is valued at below PKR 2000 then we will add a delivery charge of PKR 200.
Absolutely! We love that our members are so giving. You can send groceries to anyone as long as they're in the coverage area
We currently deliver across the Karachi city. We will be soon expanding to other cities.
Yes! We will shop for and deliver your groceries with the same care that you would. Special attention is paid to items that need to be kept cold or warm. Grocers will make sure to get them to you quickly and safely!
Want to know if Grocers delivers in your area? Open our online portal, choose a Shipping info, check your area under Delivery Area drop down menu.
Our Support representative will contact you to see if you would like a substitute item!
We deliver 7 days a week with the exception of certain holidays.
After you place the order, goto 'my account' and check 'Recent Order'. You can track your order here.
You can place your orders anytime at your convenience. We support next day delivery that can be scheduled as per your convenience. To request custom delivery schedule, add a note in 'Additional Information' section on checkout page.
You can maintain more than one delivery addresses in your Grocers account profile. Once you click checkout button, you get an option to choose your new address or choose from existing addresses from your profile.
Quality check is our first priority. however we're sorry to hear if you find issues with your order. Please contact our support team immediately with the following information: 1. Order number 2. Damaged item description 3. Photographic evidence
You can contact our support team for any queries related to cancellation or change.
We accept cash on Deliveries (COD). We also accept all major credit and debit cards via CC machines on request.
If you have forgotten your password, you can reset your password using the Grocers portal.
Yes! Login your Grocers online portal, select my 'Account Information' from the menu and edit email ID.
Please schedule a delivery during a time window in which you can receive delivery. We will also call you mobile phone to ask for options on how to complete the delivery. You orders may contain perishable items that could be damaged, so please make sure someone is available to receive the order